Essential to the success of any organization effectiveness of the Frontline Manager.
This role is at the operational epicentre of the business. Performance levels, productivity,
organisational engagement, customer relations and therefore bottom line results are directly affected by the performance of Frontline Managers.
Often high performing team leaders and supervisors are assigned this key role and yet haven’t been exposed to the competencies required for this success and as a result the organization suffers.
Leading and managing staff requires a ranges of competences. Often they are called ’people skills’
but the skills required are far more specific and detailed than that.
Certainly understanding people is a key component but there are processes and systems which those who are successful the frontline managing and leading role know well.
Successful organizations today have invested in the development of they key people to develop the skills required to lead and manager the most valuable recourses, the staff who deliver the Leadership and managing skills are critical to productivity and performance.
Increase productivity and profitability
Increase engagement and commitment
Increase staff loyalty
Reduce staff attrition
The Principles of Leadership
Managing or leading ?
Developing leadership skills
The emotionally intelligent leader
What is EI and why it’s important for managers and leaders
The skills of managing-up
Effective dialogue for motivating and leading
The essential managers skill of listening
Recognising and honouring difference
Identifying and working with the four personality styles
Understanding and working with interpersonal flexibility
Communication in a cross-cultural environment
Conducting effective meeting
The Manager – and Conflict
The nature of conflict which can arise
Handling conflict effectively – and timely
The value of delegation
Difficulties in delegation
Overcoming ‘managers resistance to delegating’
Building a powerful culture of empowerment – and accountability
Planning and organising for managers
Planning your day for optimum effectiveness
Organising tools for maximum time-efficiency and effectiveness
Building effective teams
The characteristics of effective teams
How to build and sustain a powerful team
Creating the best environment for success
The Frontline Manager – and the role of developing staff
Introduction to the manager as coach
Identifying the coaching approach based on needs
Creating a high performance culture
Why ‘high performing’ ?
Participants in this course will receive the following programs from as MP3 audio programs:
Building and Leading Powerful Teams
Conducting Effective Meetings in Half the Time
Performance Appraisal for Outstanding Results
Venue:Dusit Thani Hotel Sheikh Zayed Rd
Your Investment:AED 5,250
All programs are subject to minimum and maximum numbers attending.
The dates may be subject to change.
About the facilitator –
Graham’s strong credentials to conduct this course in Front Line Leading and Managing come from his extensive – 17 years – in the corporate world where he was leading and managing others.
He relates to his audience and creates a powerful learning environment because, in this case, he has been in their shoes. Since he began his career as a facilitator some 20 years ago, he has delivered this course or elements of this three-day course to a range of participants in a diverse range of industries.
As well as his extensive experience developing leaders and manager in Australia and the Middle East, Graham was a regular presenter for seven years at the annual CPA Congress in Melbourne, Australia, as well at other CPA Conferences around Australia delivering programs aligned to developing the competencies of frontline leaders and managers.
Graham created and recorded the acclaimed 10 CD set, The Leadership Essentials Series for leaders and managers:
Without doubt, one of the most practical, concise and effective programs for managers who aspire to become inspirational leaders ever !
International Business Authority
Entire program was fantastic. Content and delivery was exceptional. Graham is an excellent facilitator, very knowledgeable and professional.
Melbourne City Council
You should be congratulated on your ability to engage, inspire and more importantly, educate without arrogance… it can be a fine line and you have absolutely mastered it.
Project Manager, Terrapin Australia
Moore Success M.E FZE
101 41682975 01
Refunds will be made where written notice of cancellation is received as follows:
Full refund where cancellation is made 15 days prior to the course commencement.
8-14 days prior – refund will be payable less 25%
No refund will apply for cancellations which are received less than 7 days prior to the start date. A substitute can be nominated to replace the confirmed attendee.
Moore Success M.E reserves the right to cancel any course. In such cases, full refunds will be made where fees have been paid.
29th – 31st October 2017
8.45am – 5pm
Dusit Thani Hotel, Skeikh Zayed Rd Dubai
Lunch and refreshments each day
Certificate of Attendance
If you’re registering as an individual simply fill out the form below, and follow one of the payment methods listed under the Program Terms & Conditions below. Please remember your registration will not be confirmed until we have received full payment.
If you're registering on behalf employees in your organization, please down load the form below. Please note, where 2 or more delegates are sent to this course from individual companies, a discount of 20% applies. To take advantage of this discount, payment in full must be made by bank transfer and must be received no later than 14 days prior to the course commencement date.
Registration will only be confirmed on full payment of the course fees.
Payment can be made via Paypal
Or cheque payable to Moore Success M.E
Or by bank transfer to:
Moore Success M.E FZE
Bank: Emirates NBD
Branch: Mankool Rd:
Acct. Number: 101 41682975 01
Full refund where cancellation is made 15 days prior to the course commencement. 8-14 days
prior; refund will be payable less 50% No refund will apply for cancellations which are received less than 7 days prior to the start date. A substitute can be nominated to replace the confirmed attendee. Moore Success M.E reserves the right to cancel any course where numbers do not reach the minimum required. In such cases, full refunds will be made where fees have been paid.
Payment can be made by PayPal, Check or cash or by bank transfer Check payable to Moore Success M.E FZE